Central Coast Domestic Services operates a ‘48 hour guarantee’ policy. If you are not entirely happy with the level of service you receive, you should let us know within 48 hours. We will then make an appointment with you to examine the situation and if we deem it necessary – carry out the work again. We do not pick up keys from any locations for returns or redo’s unless we have originally charged for the pick up service. After 48 hours, we have the right to refuse service, or charge a call out fee.